Refund Policy

This Refund Policy outlines the conditions under which refunds, returns, and exchanges are accepted by Primewear Wholesale.

1. Wholesale Nature

All orders are placed on a wholesale basis. Due to the nature of bulk supply, refunds are limited and subject to the conditions below.

2. Eligible Refund Cases

Damaged or defective products upon delivery
Incorrect items received
Significant manufacturing defects

3. Non-Refundable Cases

Change of mind after order confirmation
Minor variations in color or design
Incorrect order placed by the customer

4. Claim Process

All claims must be submitted within 48 hours of delivery. Customers must provide photo or video evidence clearly showing the issue.

5. Refund Method

Approved refunds will be processed using the original payment method. Processing time may vary depending on payment provider policies.

6. Return Shipping

Return shipping costs may be covered only if the issue is confirmed to be the responsibility of Primewear Wholesale.

7. Contact

For refund requests, contact us at info@primewearwholesaleltd.com.